Service Desk

The banking industry has always been one of those that are dedicated to using technology in its favor, seeking solutions that allow it to give the best of itself to its clients and also ensure that clients can carry out their procedures easily.

We recently carried out an automation project for a bank that sought to automate the process of requesting and handling the procedures for default on personal loans and credit cards that were the result of the economic destabilization that occurred due to the COVID-19 quarantine.

Within all the services and platforms that you can find in our Suite, Rootnet Service Desk is the only one that is used by three types of users: The administrators, the collaborators, and of course, the clients.

The concept of Service Desk isn’t something new, as a matter of fact, these types of platforms are rather common, however, not many people know how to use them, or how to make the most out of it.

Nowadays, people aren’t just looking for companies with reliable services, great branding and a somewhat recognizable name, but they are also looking after companies who can care for their problems and issues.

Many companies seem to believe that their relationship with their customers ends once the sell has been done and the product has been delivered, and that is just not right.

There are many, many factors to consider about keeping a client or customer happy, and it doesn’t end when the sell has been done, and it sure doesn’t begin when they contact you, it begins (and ends) with customer support.

Within the Retail Industry there is such a large amount of products, contacts, and processes that are managed by a single company that it becomes a necessity to be able to give that added value to customers with special discounts and promotions.

The Rootnet Service Desk automates processes (such as requesting technical support, for example). It is an easy-to-use platform that improves productivity and service efficiency in the retail area. With the Service Desk, the company can manage its client's problems in real time, while comparing them with a visualization of the progress made. This offers companies a new way of receiving, handling and managing any doubt, complaint or problem and makes it easier for the company to produce answers and solutions in real time.

With Rootnet Kiosk, starting a workflow is simple. Once the most practical flow has been selected, an authentication phase will come where it will be verified whether you have permissions for said action. Finally, once this process is completed, the fields of the workflow form must be completed in order to finally start the workflow.

The Kiosk add-on is extremely useful to start workflows easily and quickly.

Our Rootnet Suite can help manage your business in the banking industry by automating processes to transform the customer experience into a simple, useful and efficient process. Specifically, there are many benefits that can come from the different Rootnet Suite modules.

Rootnet's Service Desk helps banking institutions manage their business processes and achieve their company's goals by providing the right information at the right time. The banking model benefits from solutions such as our Service Desk, since it allows you to manage daily operations and serve customers in a more automatic and focused way. In addition, it also provides banks with a platform that ensures they can continue to fine-tune the way they do things.

The main goal of Rootnet Service Desk is to optimize the way in which companies handle incidents reported by both a company's clients and work teams. In a few words, this Service Desk is designed to organize the requirements that exist and assign them to the agents that can solve said needs.