Nowadays, people aren’t just looking for companies with reliable services, great branding and a somewhat recognizable name, but they are also looking after companies who can care for their problems and issues.
customer support
Many companies seem to believe that their relationship with their customers ends once the sell has been done and the product has been delivered, and that is just not right.
There are many, many factors to consider about keeping a client or customer happy, and it doesn’t end when the sell has been done, and it sure doesn’t begin when they contact you, it begins (and ends) with customer support.