Nowadays, people aren’t just looking for companies with reliable services, great branding and a somewhat recognizable name, but they are also looking after companies who can care for their problems and issues.
You see, clients tend to trust more in companies that have an automated platform to handle their customer services, that companies that don’t. So much so, that 90% of clients prefer these types of platforms that allows them to directly communicate their problems to the company they are working with.
Keeping this in mind, having a regular customer service center won’t do it anymore. You need to know how to expand your customer services and how to help your team grow while giving a better solution to all of your clients.
Automate your customer service with a Service Desk Solution
If you haven’t heard of  Service Desk solution ever before, you’re falling behind. You see, a Service Desk is a platform through which you can can manage any problem, incident or complain your customers might have, by using tickets that will automatically appear on your platform, allowing you to take care of them.
A Service Desk is the modern way to manage the relationship with your clients, using a platform that allows your client service team and your clients to interact with one another in an easy way.
It is a platform that doubles as a way for your customers to reach out to you and actually see how you are taking care of their problems, meanwhile you, on the other hand, are working to solve whatever that is happening.
By adapting a Service Desk solution, you are taking a new step into automating a a very important part of your company. Not to mention, you are increasing your chances to maintain a better and long-lasting relationship with your customers.
You see, according to a study made by Vision Help Desk, over 66% of regular clientes decide to leave or abandon a relationship with a company due to poorly manage customer services that didn’t meet their standards.
Give your customer services representatives the tool they need
Taking care of all the demands, problems and issues with your clients can be quite stressing, especially if you are not implementing a proper method to deal, manage and keep up with every single request.
Add that to the fact your customer service representatives might be dealing with too many issues to handle at all once, and you’ll end up with a horrible customer service, and unsatisfied clients.
By adapting a Service Desk solution, you are giving your customer services representatives the software solution they need to increase their productivity and deal with problems in a much more efficient way.
There are three main things you can do with Rootnet Service Desk that will allow your customer service team to deal with issues in a much easier way, and those things are: Setting up tickets, creating accounts and using it as a customer.
Let us elaborate a little bit more.
By using a service desk you can set up tickets with different sections your clients will have to fill in in order to describe the problem they are having in a clear and precise way.
You will also be able to create different accounts for your customer service team and assign different tickets to each one of them for them to solve and take care of, automating this process as well.
And last, but not least, your clients will be able to access this platform and actually see the stage of every issue, the comments your team might have made, and overall be involved and aware the problem is being resolved at the moment.
By combining these three features, you will be able to perfectly manage all problems via our Service Desk, making sure every client has been taken care of, and every incident has been solved properly.
How can a Service Desk help you grow
We have already mentioned that customers prefer a company with a great customer service platform, and how actually having one can potentially increase your sales. However, it is time to talk about how implementing a Service Desk such as Rootnet Service Desk can help your customer service team grow in a relatively short time.
#1: Improves productivity
When your customer service team know what tickets they have to take care of, in what order, who is involved in said ticket, and what is the specific problem to be solved, they can be more productive than before.
A Service Desk solution helps your team improve their productivity levels by giving them a platform from which they can handle and solve all kinds of problems in an easy way.
#2: Improve efficiency levels
Productivity and efficiency go hand-to-hand. Implementing a Service Desk solution gives your team access to an online platform that doubles as a service hub that allows them all the different activities and request to fall into one single place.
Basically, it means that every issue or problem that a customer might be having will be handled directly through the Service Desk, allowing a better flow of all the issues across the platform.
#3: Offers an easy-to-use platform for your clients
We can’t possibly stress enough how important it is for clients to have an effortless, simple customer service experience in which their problems are taken care of immediately.
By implementing a service desk solution, you are giving your client room to actually see the status of their ticket or issue and be involved from the first moment up until the problem has been taken care of completely.
A Service Desk is the platform that your customer service team needs in order to keep on growing, give them the solution they need, start working with Rootnet Service Desk and discover everything we can do for you.
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